TJF Shop - Frequently Asked Questions
Most of the common queries about TJF’s shop are answered here.
However, if you’re still encountering problems, please get in touch at membership@thejagsfoundation.co.uk.
Quick Menu
1. Who can make purchases on the shop?
The TJF shop is members’ only. Access to our exclusive merchandise, raffles and auctions are a member benefit.
You can join, or rejoin, TJF from just £1 per month online today
If you’ve recently joined, please allow a few hours before attempting to log-in for the first time. If you urgently need access to the shop after joining, please email us.
2. How do I log-into my account?
You can log-into the shop by clicking here and entering your email address and password
3. What email address should I use?
By default, the email address associated with your unique member account will be the one we use to contact you, and which you provided when you signed-up.
4. How do I reset my password?
You’ll normally need to set your password the first time you log-in to use the shop.
You can do this using the reset password form.
Once you’re logged-in you can change your password here.
5. I'm having problems at the check-out screen?
Please check carefully that you have completed all mandatory fields correctly, including
- selecting the correct collection/shipping method
- entering the correct card details (and following any payment verification checks from your card provider)
- entering the correct billing and shipping address (please double check if your browser is auto-populating fields)
- entering the correct email address (so that your confirmation email reaches you)
6. Has my order been successfully placed?
If your order has been successfully placed, you should reach a confirmation screen and receive an automatic confirmation email.
If you attempted to place an order but did not receive a confirmation email, please email us. We can then confirm whether or not the order was successfully placed.
7. When can I expect to receive my delivery order?
This depends on what you’ve purchased and when, and whether you opted for delivery or collection.
Where possible, we will try to get an order sent out to you, by Royal Mail, within two weeks of it being placed.
Where a product is a new release it is likely to take longer (typically 3-4 weeks). This is because we do a single postal run for the initial orders placed.
Where a product is available for pre-order it may take more than a month to get it to you. This is because we need to finalise the volume with our suppliers and then work with their own manufacturing and delivery lead-times. Pre-orders help us avoid excess stock while getting the best bulk-buy discount for a product (meaning more funds raised for the Club!)
If it looks like orders for a particular product are going to take longer than the usual timescales, we will aim to advise of this in TJF’s regular members’ newsletter.
To make special arrangements for delivery of an order, or if you originally selected to collect but now need it delivered instead, please email us.
8. When can I collect my order?
If you’ve opted to collect a purchase from Firhill, this will usually be possible at a near future home game or other TJF event at Firhill.
If it is a matchday, we will normally be based at our Colin Weir stand foyer stall, but we might sometimes operate collections from the Firhill Office.
Please check the most recent TJF email newsletter for collection opportunity information, and if in doubt please email us.
9. My order is missing/there's something wrong?
Once we’ve posted your order, or it’s been marked as collected, we will change the status of the order from “processing” to “completed” on the shop. This will generate an automated email.
Please allow the usual postal window for it to arrive before getting in touch about a missing order.
If the product(s) in your order have been damaged in shipping or there is another problem with them, please email us.
It may not always be possible to replace something as we try not to carry excess stock, but we will do our best to put it right.