{"id":3341,"date":"2025-05-31T18:45:17","date_gmt":"2025-05-31T17:45:17","guid":{"rendered":"https:\/\/thejagsfoundation.co.uk\/shop\/?page_id=3341"},"modified":"2025-05-31T19:08:20","modified_gmt":"2025-05-31T18:08:20","slug":"help","status":"publish","type":"page","link":"https:\/\/thejagsfoundation.co.uk\/shop\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3341\" class=\"elementor elementor-3341\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18e1120 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18e1120\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae8dcf5\" data-id=\"ae8dcf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a341cd8 elementor-widget elementor-widget-heading\" data-id=\"a341cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\">TJF Shop - Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab64c0 elementor-widget elementor-widget-text-editor\" data-id=\"1ab64c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Most of the common queries about TJF&#8217;s shop are answered here.<\/p><p>However, if you&#8217;re still encountering problems, please get in touch at <a href=\"mailto:membership@thejagsfoundation.co.uk\" target=\"_blank\" rel=\"noopener\"><u>membership@thejagsfoundation.co.uk<\/u><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72e0d0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b72e0d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53d39a0 elementor-widget elementor-widget-heading\" data-id=\"53d39a0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Menu\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">Quick Menu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3625bb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3625bb4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-602d46c\" data-id=\"602d46c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cce2512 elementor-widget elementor-widget-text-editor\" data-id=\"cce2512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. <a href=\"#WhoCanBuy\">Who can make purchases on the shop?<\/a><\/p><p>2. <a href=\"#LoggingIn\">How do I log-into my account?<\/a><\/p><p>3. <a href=\"#Email\">What email address should I use?<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4844cd1\" data-id=\"4844cd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0114cc9 elementor-widget elementor-widget-text-editor\" data-id=\"0114cc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4. <a href=\"#Reset\">How do I reset my password?<\/a><\/p><p>5. <a href=\"#CheckOut\">I&#8217;m having problems at the check-out screen?<\/a><\/p><p>6. <a href=\"#Success\">Has my order been successfully placed?<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-879d895\" data-id=\"879d895\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f37822 elementor-widget elementor-widget-text-editor\" data-id=\"4f37822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>7. <a href=\"#Delivery\">When can I expect to receive my delivery order?<\/a><\/p><p>8. <a href=\"#Collection\">When can I collect my order?<\/a><\/p><p>9. <a href=\"#Problem\">My order is missing\/there&#8217;s a problem with my order?<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bce9f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bce9f2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5018ca3\" data-id=\"5018ca3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2917eac elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2917eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e90cc56 elementor-widget elementor-widget-heading\" data-id=\"e90cc56\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"WhoCanBuy\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">1. Who can make purchases on the shop?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ee642f elementor-widget elementor-widget-text-editor\" data-id=\"7ee642f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The TJF shop is members&#8217; only. Access to our exclusive merchandise, raffles and auctions are a member benefit.<\/p><p>You can join, or rejoin, TJF from just \u00a31 per month online today<\/p><p>If you&#8217;ve recently joined, please allow a few hours before attempting to log-in for the first time. If you urgently need access to the shop after joining, please email us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f0405 elementor-widget elementor-widget-text-editor\" data-id=\"d6f0405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12720c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e12720c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73fa223 elementor-widget elementor-widget-heading\" data-id=\"73fa223\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"LoggingIn\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">2. How do I log-into my account?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbe5767 elementor-widget elementor-widget-text-editor\" data-id=\"cbe5767\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can log-into the shop by <a href=\"https:\/\/thejagsfoundation.co.uk\/shop\/account\/\" target=\"_blank\" rel=\"noopener\"><u>clicking here<\/u><\/a> and entering your <b>email address<\/b> and <b>password<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff89d6 elementor-widget elementor-widget-text-editor\" data-id=\"2ff89d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab9a0eb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ab9a0eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15571dc elementor-widget elementor-widget-heading\" data-id=\"15571dc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Email\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">3. What email address should I use?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-234d46d elementor-widget elementor-widget-text-editor\" data-id=\"234d46d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By default, the <b>email address<\/b> associated with your unique member account will be the one we use to contact you, and which you provided when you signed-up.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5cd3d5 elementor-widget elementor-widget-text-editor\" data-id=\"d5cd3d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40d042b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"40d042b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e21a70c elementor-widget elementor-widget-heading\" data-id=\"e21a70c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Reset\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">4. How do I reset my password?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0892db elementor-widget elementor-widget-text-editor\" data-id=\"b0892db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You&#8217;ll normally need to set your password the first time you log-in to use the shop.<\/p><p>You can do this <a href=\"https:\/\/thejagsfoundation.co.uk\/shop\/account\/lost-password\/\" target=\"_blank\" rel=\"noopener\"><u>using the reset password form<\/u><\/a>.<\/p><p>Once you&#8217;re logged-in you can change your password here.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-088aef4 elementor-widget elementor-widget-text-editor\" data-id=\"088aef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-808a984 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"808a984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-747ca05 elementor-widget elementor-widget-heading\" data-id=\"747ca05\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"CheckOut\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">5. I'm having problems at the check-out screen?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd0c14d elementor-widget elementor-widget-text-editor\" data-id=\"cd0c14d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please check carefully that you have completed all mandatory fields correctly, including<\/p><ul><li>selecting the correct collection\/shipping method<\/li><li>entering the correct card details (and following any payment verification checks from your card provider)<\/li><li>entering the correct billing and shipping address (please double check if your browser is auto-populating fields)<\/li><li>entering the correct email address (so that your confirmation email reaches you)<\/li><\/ul><div>\u00a0<\/div><div>If there is an error you cannot resolve, <a href=\"mailto:membership@thejagsfoundation.co.uk\" target=\"_blank\" rel=\"noopener\"><u>please email us<\/u><\/a>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f4372 elementor-widget elementor-widget-text-editor\" data-id=\"a8f4372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d135d49 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d135d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356a379 elementor-widget elementor-widget-heading\" data-id=\"356a379\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Success\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">6. Has my order been successfully placed?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7321bf elementor-widget elementor-widget-text-editor\" data-id=\"c7321bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If your order has been successfully placed, you should reach a confirmation screen and receive an automatic confirmation email.<\/p><p>If you attempted to place an order but did not receive a confirmation email, <a href=\"mailto:membership@thejagsfoundation.co.uk\" target=\"_blank\" rel=\"noopener\"><u>please email us<\/u><\/a>. We can then confirm whether or not the order was successfully placed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-993487a elementor-widget elementor-widget-text-editor\" data-id=\"993487a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c88e021 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c88e021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0babd29 elementor-widget elementor-widget-heading\" data-id=\"0babd29\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Delivery\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">7. When can I expect to receive my delivery order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33c75c6 elementor-widget elementor-widget-text-editor\" data-id=\"33c75c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This depends on what you&#8217;ve purchased and when, and whether you opted for delivery or collection.<\/p><p>Where possible, we will try to get an order sent out to you, by Royal Mail,\u00a0<b>within two weeks<\/b> of it being placed.<\/p><p>Where a product is a <b>new release<\/b>\u00a0it is likely to take longer (typically <b>3-4 weeks<\/b>). This is because we do a <b>single postal run<\/b>\u00a0for the initial orders placed.<\/p><p>Where a product is available for <b>pre-order<\/b>\u00a0it may take <b>more than a month<\/b> to get it to you. This is because we need to finalise the volume with our suppliers and then work with their own manufacturing and delivery lead-times. Pre-orders help us avoid excess stock while getting the best bulk-buy discount for a product (meaning more funds raised for the Club!)<\/p><p>If it looks like orders for a particular product are going to take <b>longer than the usual timescales<\/b>, we will aim to advise of this in TJF&#8217;s regular members&#8217; newsletter.<\/p><p>To make special arrangements for delivery of an order, or if <b>you originally selected to collect but now need it delivered<\/b> instead, <a style=\"background-color: #ffffff;\" href=\"mailto:membership@thejagsfoundation.co.uk\" target=\"_blank\" rel=\"noopener\"><u>please email us<\/u><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9686e1e elementor-widget elementor-widget-text-editor\" data-id=\"9686e1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a340b2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7a340b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5262792 elementor-widget elementor-widget-heading\" data-id=\"5262792\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Collection\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">8. When can I collect my order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3915a3 elementor-widget elementor-widget-text-editor\" data-id=\"d3915a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you&#8217;ve opted <b>to\u00a0collect a purchase from Firhill<\/b>, this will usually be possible at a near future home game or other TJF event at Firhill.<\/p><p>If it is a matchday, we will normally be based at our Colin Weir stand foyer stall, but we might sometimes operate collections from the Firhill Office.<\/p><p><b>Please check the most recent TJF email newsletter<\/b> for collection opportunity information, and if in doubt\u00a0<a style=\"background-color: #ffffff;\" href=\"mailto:membership@thejagsfoundation.co.uk\" target=\"_blank\" rel=\"noopener\"><u>please email us<\/u><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a779c76 elementor-widget elementor-widget-text-editor\" data-id=\"a779c76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb32c36 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"eb32c36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-964980c elementor-widget elementor-widget-heading\" data-id=\"964980c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"Problem\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">9. My order is missing\/there's something wrong?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f620e21 elementor-widget elementor-widget-text-editor\" data-id=\"f620e21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once we&#8217;ve posted your order, or it&#8217;s been marked as collected, we will change the status of the order from &#8220;processing&#8221; to &#8220;completed&#8221; on the shop. This will generate an automated email.<\/p><p>Please allow the usual postal window for it to arrive <a href=\"mailto:membership@thejagsfoundation.co.uk\" target=\"_blank\" rel=\"noopener\"><u>before getting in touch<\/u><\/a>\u00a0about a missing order.<\/p><p>If the product(s) in your order have been damaged in shipping or there is another problem with them, <a href=\"mailto:membership@thejagsfoundation.co.uk\" target=\"_blank\" rel=\"noopener\"><u>please email us<\/u><\/a>.<\/p><p>It may not always be possible to replace something as we try not to carry excess stock, but we will do our best to put it right.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c70d9 elementor-widget elementor-widget-text-editor\" data-id=\"e2c70d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#Menu\"><em>Back to menu<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1301dc3 elementor-widget elementor-widget-spacer\" data-id=\"1301dc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TJF Shop &#8211; Frequently Asked Questions Most of the common queries about TJF&#8217;s shop are answered here. However, if you&#8217;re still encountering problems, please get in touch at membership@thejagsfoundation.co.uk. Quick Menu 1. Who can make purchases on the shop? 2. How do I log-into my account? 3. What email address should I use? 4. How [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3341","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/pages\/3341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/comments?post=3341"}],"version-history":[{"count":13,"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/pages\/3341\/revisions"}],"predecessor-version":[{"id":3356,"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/pages\/3341\/revisions\/3356"}],"wp:attachment":[{"href":"https:\/\/thejagsfoundation.co.uk\/shop\/wp-json\/wp\/v2\/media?parent=3341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}